FAQ

How do I know if my order has been confirmed?


After placing an order on filippa-k.com you will receive an order confirmation to your registered email address. If you have entered an incorrect email address, please contact our customer care team.



Can I change or cancel my order once it is placed?


Once the order confirmation has been received we are unable to cancel or change it. You are welcome to return the original purchase at no additional cost, and place a new order.



Where do I find my order details?


Order details can be found in the order confirmation email as well as the order history on your filippa-k.com account page.



How do I change my shipping address?


The shipping address can be edited at checkout prior to placing your order. Please ensure that the correct "ship to" location is chosen at the bottom of the page. Your shipping address cannot be edited after the order is placed.



Where do I enter a promotional code?


Promotional codes can be entered below order summary at checkout and must be entered prior to placing your order. Please note that they cannot be applied after the order is completed.



How do I pay with a gift card?


Your unique gift card code can be entered below payment at checkout. If your purchase exceeds the gift card amount, you are welcome to add an additional method of payment. 

Returns made from a gift card purchase will be credited back to the original code. Please note that all gift cards must be used in the same country in which they were purchased.



What do I do if I am unable to personally collect my order at the service point?


If you would like someone else to collect your order, they will need to bring the ID of the original recipient along with their own ID.



Are taxes & duties included in my order?


Taxes and duties are included in all product prices and no additional costs will be added after checkout.

When will my order be shipped?


You will receive a shipping confirmation email with a tracking number as soon as your order has shipped, which is estimated from 1-3 business days after the order is placed.



How long will it take until I receive my order?


Standard delivery is 2-5 business days; this may be extended during sale periods. Please refer to the checkout page for an updated estimate for your location.



How do I track my order?


Once your order has been shipped, you will receive an email and text message with your tracking number. 



Can I change my shipping address once the order is placed?


It is not possible to change the delivery location once the order has been placed. If you are unable to collect the parcel at the original location, please contact our customer care team.



Can I ship an order to a different country?


Orders can be shipped to a different country by changing the "ship to" location at the bottom of the website. You will still be able to enter the billing address for your current location.



Where are orders shipped from?



All orders are shipped from our warehouse in Sweden.

How do I make a return?


We offer complimentary returns within 30 days of delivery if the item is unworn, unwashed, undamaged and in its original condition. Instructions can be found on the returns form that accompanied your parcel.

Please save your receipt when the return is collected in order to track it on the courier’s website.



How do I exchange an item?


To exchange an item purchased online, please return it with our complimentary returns service and place a new order.



Can I return or exchange an item bought online in one of your stores?


Yes, if you would like to return or exchange an item that you have purchased on filippa-k.com you are welcome to bring it to a Filippa K store location. Please complete the returns form and bring it with the item(s) you wish to exchange or return. This policy does not apply to outlet or department stores.



How do I return an online purchase that I collected in store?


Items purchased with our collect in store service must be made at a Filippa K store and cannot be processed as an online return. Please bring the item(s) to any Filippa K store location and we will assist you with the return or exchange. This policy does not apply to outlet or department stores.



How do I return an item purchased in store?


Items purchased in store must be made at a Filippa K store and cannot be processed as an online return. Please bring the item(s) to any Filippa K store location and we will assist you with the return or exchange.



How do I make a return if I have selected Klarna as my payment option?


When returning an order purchased with Klarna, you do not have to pay the initial invoice. Please contact Klarna directly and report your return before sending the item(s) back to us. Once we have received and registered the return, we will update your Klarna invoice and adjust the balance.



I have received the wrong product, what should I do?


Please contact our customer care team.



I cannot find a return label in my box, what do I do?


Please contact our customer care team.



When can I expect to get my refund?


When your return has been delivered to our warehouse, you will receive a return confirmation via email.

You will then be refunded the purchase amount (excluding shipping costs) within 10-14 business days.

Please get in touch if for any reason you have not received a refund within this time frame.

Do I need to have an account to place an order?


You do not need to create an account prior to placing an order. You will be given the opportunity to create an account after your purchase at the order confirmation page. For subsequent purchases, you can log into your account from the home page or at checkout.



How do I unsubscribe from the newsletter?


Each Filippa K newsletter includes an unsubscribe link at the bottom the email. If you would like to unsubscribe, please click the link to confirm your preference.



Do you save sensitive or secure details such as credit card information?



Your previous billing and shipping addresses will be stored in your account after your purchase, however you can choose to delete these at any time. We will never store sensitive payment details or credit card information. If you have any questions or concerns please contact customer care.

What if the item I would like to purchase is out of stock?


Once you've selected a size on the product page, you can view the store availability to find out if a location near you has the item in stock.

If you would like to be notified when a product is back in stock online, please select your size on the product page and click notify me. You can then enter your email address to receive a notification as soon as it becomes available.



What if I can't find the product I am looking for online?


All of the products on filippa-k.com and in Filippa K stores are from the current season. If you are looking for a product from a previous season, you can visit one of our Outlet or Archive store locations. If you are in Sweden you can also search for the item on our online second hand marketplace, Filippa K Preowned. 



What do I do if I need an item repaired?


Please visit our stores page for local tailor and dry cleaning recommendations. Alternatively, you can contact our customer care team and we will do our best to advise you on the repair.

What sizing do you use?


Our clothing and shoe sizes are based on European sizing. ​An international size chart can be found here as well as on each product page.



What size should I order?


Please refer to the size guide on each product page, or contact customer care for further advice.