How do I make a return?
You can return your items within 14 days of delivery if the item is unworn, unwashed, undamaged and in its original condition. Instructions can be found on the returns form that accompanied your parcel. Returns are subject to a fee of 4 €.
Please save your receipt when the return is collected in order to track it on the courier’s website.
Returns to any FILIPPA K store, excluding department stores, within the shipping country are always free of charge. Please bring your order confirmation email. To find your nearest location, use our store locator.
When can I expect to get my refund?
When your return has been completed in our warehouse, you will receive a return confirmation via email.
You will then be refunded the purchase amount (excluding shipping cost and return fee) within 10-14 business days.
Can I return an item purchased online in store?
Yes, you can return your item to a FILIPPA K store, excluding department stores, within 14 days of delivery free of charge.
Bring your item(s) you wish to return along with your order number.
You can only return items within the same country the parcel was delivered. Stores in different countries will not be able to accept your returns.
To find your nearest location, use our store locator.
How do I return an item purchased in store?
Items purchased in store must be made at a FILIPPA K store and cannot be processed as an online return. Please bring the item(s) to any FILIPPA K store location and we will assist you with the return or exchange.
How do I make a return if I have selected Klarna as my payment option?
When returning an order purchased with Klarna, you do not have to pay the initial invoice. Please contact Klarna directly and report your return before sending the item(s) back to us. Once we have received and registered the return, we will update your Klarna invoice and adjust the balance.
I have received the wrong product, what should I do?
Please contact our customer care team. customercare@filippa-k.com.
I cannot find a return label in my box, what do I do?
Note that you don’t need a return label if you have received your order with Budbee. Click on the link sent from Budbee via text when receiving your order, or click on your order in Budbee’s app and follow the instructions.
You will be refunded the purchase amount (excluding shipping costs and return fee) within 10-14 business days, in the same form of payment originally used for the purchase.
How do I exchange an item?
To exchange an item purchased online, please return your item and place a new order.