CONTACT
CUSTOMER CARE
Our Customer Care team speaks English and Swedish.
HOURS
Mon – Fri
9:00 – 17:00 CET
Sat – Sun
Closed
At the moment we are experiencing a high volume of inquiries. Therefore, please expect a delayed e-mail response time from our customer care team. Thank you in advance for your patience.
FREQUENTLY ASKED QUESTIONS
You will receive a shipping confirmation email with a tracking number as soon as your order has shipped, which is estimated from 1-3 business days after the order is placed.
Standard delivery is 2-5 business days; this may be extended during sale periods.
When your return has been completed in our warehouse, you will receive a return confirmation via email.
You will be refunded the purchase amount (excluding shipping costs) within 10-14 business days, in the same form of payment originally used for the purchase.
To exchange an item purchased online, please return it with our complimentary returns service and place a new order.
HEAD OFFICE
Our head office contact details are listed for company related matters or general enquiries.
ADDRESS
Filippa K AB
Söder Mälarstrand 65, 9tr
118 25 Stockholm, Sweden