CONTACT


CUSTOMER CARE

Our Customer Care team speaks English and Swedish.

HOURS

Mon – Fri

9:00 – 17:00 CET

Sat – Sun

Closed

At the moment we are experiencing a high volume of inquiries. Therefore, please expect a delayed e-mail response time from our customer care team. Thank you in advance for your patience.

FREQUENTLY ASKED QUESTIONS


FREQUENTLY ASKED QUESTIONS


You will receive a shipping confirmation email with a tracking number as soon as your order has shipped, which is estimated from 1-3 business days after the order is placed.


Standard delivery is 2-5 business days; this may be extended during sale periods.


When your return has been completed in our warehouse, you will receive a return confirmation via email.


You will be refunded the purchase amount (excluding shipping costs) within 10-14 business days, in the same form of payment originally used for the purchase.



To exchange an item purchased online, please return it with our complimentary returns service and place a new order.


HEAD OFFICE

Our head office contact details are listed for company related matters or general enquiries.

ADDRESS

Filippa K AB

Söder Mälarstrand 65, 9tr

118 25 Stockholm, Sweden

EMAIL

General inquiries:

info@filippa-k.com


Press & marketing:

marketing@filippa-k.se