Filippa K Online Store uses DHL for all shipments made to Sweden. Standard Shipping is 50 SEK & Express Home Delivery is 100 SEK. We always offer free standard shipping on orders above 1500 SEK.
Normally the time of standard delivery within Sweden is 2-5 business days (Mon-Fri) and 1-3 days with Express Home Delivery, after Filippa K has accepted and confirmed your order. All orders are fully traceable using DHL Track and Trace.
Click here to track your order.
Third party deliveries are possible for orders paid with credit card, meaning it is possible for you to place an order with shipment to a different address than your home or billing address. Please note, that Klarna requires that your order is shipped to your registered home address.
Filippa K collaborates with RePack, a sustainable choice for packaging. If you choose to use RePack, your order will be sent to you in a reusable RePack, which you register upon arrival and then simply return by dropping into any postbox, anywhere in the world. As a thank you, a discount voucher which can be used on your next Filippa K purchase, or any other brand also working with RePack, will be sent to you as soon as your returned RePack is received.
Read more about RePack
The Filippa K Online Store ships to all countries within the EU and to Norway. Shipments to other countries are not possible at the moment - please subscribe to our newsletter to be the first to know when we start shipping to your country.
-You can return any items purchased on Filippa K Online within 30 days of the delivery date.
-All products must be returned in original condition, with all tags still attached (unless faulty).
-Shoes must be returned in their original box and tried on a carpeted surface.
-For hygiene resons, swimwear are non-return and non-exchangeable.
-To exchange an item bought online, please return the item free of charge and place a new order online.
We recommend that you use our convenient and free returns service when returning or exchanging your purchase.
Please note, we have updated our online return process
To complete a safe and convenient return online free of charge, follow these three simple steps:
1. Log in to your account on www.filippa-k.com to request your return. Make sure you have selected your shipping country of choice before you log in. When you have completed the request, your return ID will be sent via email.
2. Fill in the provided returns note enclosed in your delivery and place it inside the parcel.
3. Attach the pre-paid return label on top of the old address label and hand in at your nearest DHL Service Point within 30 days of receiving your order.
The package will be sent to:
DHL Freight AB
We prefer that items you wish to return are sent to us through the Filippa K Return Service as this ensures that they are protected and insured during transit.
Please note that financial responsibility for the return is yours until it reaches us, so we recommend that you only use Filippa K's selected postage labels and delivery service. In case you prefer to return your item with any other delivery service, please make sure the parcel is sent with insured and traceable mode of transportation and that you keep your receipt for the shipment. Filippa K is not responsible for lost or damaged returns sent with a different courier.
You can exchange or return an item bought online in a Filippa K store within 30 days. To return an item bought online in store you need to present a printed copy of your online receipt (”Shipping Confirmation & Receipt”). Returns will be refunded to the same credit card that the purchase was made from so bring the same credit card to the store, no cash refund. Note that if your online order was paid with Klarna or other invoice or account, you still have to pay your debt to the payment provider (i.e. Klarna).
We accept online returns in the following Filippa K stores in Sweden:
Södra Larmgatan, Gothenburg
Västra Hamngatan, Gothenburg
Väla Köpcentrum, Helsingborg
Grev Turegatan, Stockholm
Täby Centrum, Täby
Please note that we are not able to accept online returns in any of our Outlet stores or department stores.
Your refund will be returned to the original purchaser’s credit card. We always aim to handle your returned purchase as soon as we can.