Filippa K Online Store uses DHL Express for all shipments made to The Netherlands. We offer free standard shipping.
All orders are processed and delivered within 2-4 business days. All orders are fully traceable using DHL Track and Trace.
Click here to track your order.
Third party deliveries are possible for orders paid with credit card, meaning it is possible for you to place an order with shipment to a different address than your home or billing address.
Filippa K collaborates with RePack, a sustainable choice for packaging. If you choose to use RePack, your order will be sent to you in a reusable RePack, which you can return empty by dropping it into a post box, anywhere in the world. If returning with clothes, please follow normal return procedure. As a thank you, a discount voucher which can be used on your next Filippa K purchase, or any other brand also working with RePack, will be sent to you as soon as your returned RePack is received.
Read more about RePack
The Filippa K Online Store ships to most countries worldwide.
-You can return any items purchased on Filippa K Online within 30 days of the delivery date.
-All products must be returned in original condition, with all tags still attached (unless faulty).
-Shoes must be returned in their original box and tried on a carpeted surface.
-For hygiene reasons our swimwear have a protective sealing and are therefore returnable and exchangeable if returned in original condition, with all protective sealing and all tags still attached.
-To exchange an item bought online, please return the item free of charge and place a new order online.
We recommend that you use our convenient and free returns service when returning or exchanging your purchase.
Please note, we have updated our online return process
To complete a safe and convenient return online free of charge, follow these three simple steps:
1. Log in to your account on www.filippa-k.com to request your return. Make sure you have selected your shipping country of choice before you log in. When you have completed the request, your return ID and your DHL ref. number will be sent via email.
2. Fill in the provided returns note enclosed in your delivery and place it inside the parcel.
3. Call DHL Express to book a collection of your return (Mon-Fri). You will find the correct phone number to your local DHL Express office and your DHL ref. number in the email sent to you (step 1). Please do not hand in your return to a DHL service point.
DHL Express Netherlands: 0800 0552
The package will be sent to:
We prefer that items you wish to return are sent to us through the Filippa K Return Service as this ensures that they are protected and insured during transit.
Please note that financial responsibility for the return is yours until it reaches us, so we recommend that you only use Filippa K's selected postage labels and delivery service. In case you prefer to return your item with any other delivery service, please make sure the parcel is sent with insured and traceable mode of transportation and that you keep your receipt for the shipment. Filippa K is not responsible for lost or damaged returns sent with a different courier.
You may also exchange or return an item bought online in a Filippa K store in the same country, within 30 days. To return an item bought online in a store you need to present a printed copy of your online receipt (”Shipping Confirmation & Receipt”). Payment will be refunded in store to the same credit card you made the online purchase with, or with cash (up to 500€). Note that if your online order was paid with Klarna or other invoice or account, you will receive an in-store gift card that equals to what you have paid for the item(s) you return. You still have to pay your debt to the payment provider (i.e. Klarna). Refunds can not be made to purchases made with other cards than credit cards, i.e. refunds can not be made if the purchase was made with Visa Electron.
We accept online returns in the following Filippa K stores in The Netherlands:
P.C. Hooftstraat, Amsterdam
Van Oldenbarnevelt straat, Rotterdam
Please note that we are not able to accept online returns in any of our Outlet stores or department stores.
Your refund will be returned to the original purchaser’s credit card. We always aim to handle your returned purchase as soon as we can.