How do I make a return?

We offer complimentary returns within 30 days of delivery if the item is unworn, unwashed, undamaged and in its original condition. Instructions can be found on the returns form that accompanied your parcel.

Please save your receipt when the return is collected in order to track it on the courier’s website.

When can I expect to get my refund?

When your return has been completed in our warehouse, you will receive a return confirmation via email.

You will then be refunded the purchase amount (excluding shipping costs) within 10-14 business days.

Can I return or exchange an item bought online in one of your stores?

Items purchased online must be returned as an online return. Please return it with our complimentary returns service and place a new order.

How do I return an item purchased in store?

Items purchased in store must be made at a Filippa K store and cannot be processed as an online return. Please bring the item(s) to any Filippa K store location and we will assist you with the return or exchange.

How do I make a return if I have selected Klarna as my payment option?

When returning an order purchased with Klarna, you do not have to pay the initial invoice. Please report the order as a return before sending the item(s) back to us. Once we have received and registered the return, we will update your Klarna invoice and adjust the balance.

I have received the wrong product, what should I do?

Please contact our customer care team.

I cannot find a return label in my box, what do I do?

Please contact our customer care team.


您可以在物流公司的网站上使用退货追踪号码以查看退货情况。当您的商品回到我们的仓库时,您将收到确认电子邮件。随后,您将在 10 个工作日内获得退款。


How do I exchange an item?

To exchange an item purchased online, please return it with our complimentary returns service and place a new order.
  • 我们在产品送达后 30 天内提供免费退货和换货服务
  • 所有产品必须以原始状态退回,并仍附带原始标签(如产品自身有缺陷,则另当别论)
  • 鞋子必须在铺有地毯的地面上进行试穿,且需要使用原包装盒退还
  • 泳装只有在保护贴纸没有被撕掉的情况下才可以退还
  • 如需更换在线购买的商品,请先按免费退货流程退货,再在线提交一个新的订单
  • 如果您选择使用 Klarna 付款,您可以在 Klarna 应用程序或 Klarna 网站中暂停您的费用清单