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Shipping

Filippa K Online Store uses DHL Express for all worldwide shipments, and standard shipping is $10 (USD). We always offer free shipping on orders above $150 (USD).

All orders are processed and delivered within 4-10 business days. All orders are fully traceable using DHL Track and Trace. Click here to track your order.

Third party deliveries are possible for orders paid with credit card, meaning it is possible for you to place an order with shipment to a different address than your home or billing address.


Sustainable packaging option

Filippa K collaborates with RePack, a sustainable choice for packaging. If you choose to use RePack, your order will be sent to you in a reusable RePack, which you register upon arrival and then simply return by dropping into any postbox, anywhere in the world. As a thank you, a discount voucher which can be used on your next Filippa K purchase, or any other brand also working with RePack, will be sent to you as soon as your returned RePack is received.
Read more about RePack


Returns and Exchanges Online

- You can return any items purchased on Filippa K Online within 30 days of the delivery date.
- All products must be returned in original condition, with all tags still attached (unless faulty).
- Shoes must be returned in their original box and tried on a carpeted surface.
- For hygiene reasons our swimwear have a protective sealing and are therefore returnable and exchangeable if returned in original condition, with all protective sealing and all tags still attached.
- To exchange an item bought online, please return the item free of charge and place a new order online.

We recommend that you use our convenient and free returns service when returning or exchanging your purchase.

 

How to return online

You have 30 days to return your purchase from delivery date. To arrange a return, simply e-mail us at global@filippa-k.com, write ‘global return’ and your order number in the subject line, and we will get back to you as soon as possible with instructions on what to do next.


Receiving a refund

Your refund will be returned to the original purchaser’s credit card. We always aim to handle your returned purchase as soon as we can.