Free shipping worldwide & free returns, always
Kostenloser Versand & 30 Tage kostenlose Rücksendung



These terms and conditions apply to all purchase orders submitted to Filippa K’s webshop on (in the following referred to as the Webshop), covering all purchase agreements that a consumer enters into online with Filippa K AB, hereinafter referred to as Filippa K. We encourage you to read these terms and conditions in their entirety before submitting an order. These terms and conditions may be updated and vary from time to time, which is why we ask you to read the terms and conditions previous to every order you place in the Webshop.

A binding purchase agreement is entered into as soon as your order has been confirmed by us and an order confirmation has been sent from Filippa K to the e-mail address you submitted. If an item happens to run out of stock before the status has been correctly updated on the Webshop, Filippa K will notify you of this by e-mail. We may then suggest an alternative item, or cancel the order in question and refund your purchase. If incorrect price information has been shown on the Webshop you will be given the opportunity to either purchase the item at the correct price, or cancel the order. Filippa K reserves the right to decline or rescind a purchase agreement if fraud or other actions similar to fraud, such as unlawful use of another person’s credit card, are suspected.

To place an order in the Webshop you must be at least 18 years old and not under guardianship. Filippa K presumes that minors who carry out purchases on submit truthful information of their age and/or possess the necessary consent from their custodian to purchase the item(s). If not, the buyer may become liable for the possible costs an invalid agreement may involve. 


Occasionally there may be information in the Webshop that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Webshop is inaccurate at any time without prior notice (including after you have submitted your order).

The prices in our Webshop constitute the total price (including VAT), but do not include delivery costs or potential payment fees. Outside the European Union, custom fees or other taxes and charges may be added to the purchase price.

Discounted items are available as long as they do not run out of stock. Vouchers or discount codes are only valid once per person and purchase and only within the stated period of time, and may not be combined or transferred to another purchase, nor credited to a new item due to an exchange.



Payment is possible in the currencies set out in the Webshop. Payment is currently made in Swedish kronor (SEK) for shipments to Sweden, Danish kronor (DKK) for shipments to Denmark, British Pounds for shipments to the UK (£), Euro (€) for shipments within the European Union, or Dollars ($) for shipments to the United States and other non-European countries. Payment can be carried out by credit or debit cards, Klarna Invoice, Ideal or PayPal (local variations depending on shipping destination).

Filippa K reserves the right to check the cardholder’s address, the card’s validity, and that your account has the capacity to be charged with the full amount. Filippa K reserves the right to decline a purchase.

Please note we are currently unable to accept gift cards, merchandise cards, cash or checks as payment in the Webshop.


Filippa K accepts and processes the purchase orders in the same succession that they are submitted to the Webshop. The time of delivery is the day that the item is available for collection. Normally the time of delivery within Sweden is 2-5 business days (Mon-Fri) after Filippa K has accepted and confirmed your order. For international shipments, delivery times are normally 2-4 business days (Mon-Fri) with DHL Express.

All shipping costs will be specified in the purchase order, so that the cost is clearly visible to you prior to completing the order.



If a purchase sent to you is returned as undeliverable, we reserve the right to charge you a fee covering the entire cost of the shipping and processing. Non-collected packages are normally not covered by the right to return items as well as the returned order.


Should your order be delayed you will receive a message of this, including a new suggested time of delivery, at the latest within 30 days after you submitted your order. You may cancel the order if you do not accept the new suggested time of delivery. If your order has been delayed, and the new suggested time of delivery has been accepted but the order has not yet been delivered within 15 working days after the new estimated time of delivery, you may always cancel the order by notifying our customer services team. If such a delay should occur, whereby you choose to cancel the order, we will repay the prepaid amount to you. If the order has already been dispatched you will have to return the ordered items in order to receive repayment. We will pay the cost of the return.


All dispatched items are insured by Filippa K. Should you discover any damage to the package prior to opening it please report this to Filippa K Customer Care ([email protected]) and the postal agent where you collected the package, as soon as possible. Items that are damaged during transportation are replaced by Filippa K free of charge. If you have already opened the package when you notice the damage, please follow the return, damage and claim instructions. 

Repack - Collection and use of personal data

The Online store discloses to Plan B From Outer Space Ltd. the data necessary for the processing and invoicing of the order. The customers’ data is recorded in the RePack customer register, the data included in which is used for the processing and follow-up of the order, the delivery of the voucher and the care and maintenance of the customer relationship.
Plan B processes the customer’s personal data in accordance with the laws relating to data protection applicable in Finland. Plan B does not sell, distribute or rent the data to third parties. Plan B does not transfer the collected personal data to third parties for purposes other than those relating to the processing of the order or possible debt collection measures. Plan B retains the right to transfer data relating to a customer to the authorities if the customer has acted against law or contrary to good practice.
The customer has the right to review, rectify or erase the data on him/her from the customer register. For this purpose, please make a request in writing to the address [email protected] The description of the data file is available at the Plan B web site at the address Access to the register is prohibited from persons other than those employed by Plan B or the Online store.



You are always entitled to return your items within 30 days from the time of delivery. Returns are free of charge with Filippa Ks recommended returns service only, as described below.

For the return to be accepted the returned items must be essentially in the same condition in which they were sold and with any seals intact. This does not apply if the items were damaged or otherwise changed due to any measure necessary to examine them, or due to any other circumstance not related to the consumer.

Please note that financial responsibility for the return is yours until it reaches us, so we recommend that you only use Filippa K's selected postage labels and returns service. In case you prefer to return your item with any other delivery service, please make sure the parcel is sent with insured and traceable mode of transportation and that you keep your receipt for the shipment.

Filippa K will repay the price of the item as soon as possible, however at the latest within 30 days from the date the item was returned and received by us. Returning the item is free of charge using our return label that you find in your parcel. Please follow the instructions provided.

The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.

For hygiene reasons, swimwear and underwear are non-returnable and non-exchangeable unless seal is unbroken.

Return to Filippa K Store

You may also exchange or return an item bought online in a Filippa K store in the same country, within 30 days. To return an item bought online in a store you need to present a printed copy of your online receipt (”Shipping Confirmation & Receipt”). Payment will be refunded in store to the same credit card you made the online purchase with, with no cash refunds provided. Note that if your online order was paid with Klarna or other invoice or account, you will receive an in-store gift card that equals to what you have paid for the item(s) you return. You still have to pay your debt to the payment provider (i.e. Klarna).


We accept online returns in the following Filippa K stores:



Södra Larmgatan, Gothenburg

Västra Hamngatan, Gothenburg

Väla Köpcentrum, Helsingborg

Tanneforsgatan, Linköping

Södergatan, Malmö

Biblioteksgatan, Stockholm

Brunogallerian, Stockholm

Grev Turegatan, Stockholm

Götgatan, Stockholm

Humlegårdsgatan, Stockholm

Täby Centrum, Täby

Rådhuset, Uppsala



Antwerp Woman, Antwerp

Antwerp Man, Antwerp

Rue Antoine Dansaertstraat, Brussels

Aldestraat, Hasselt

Brusselsestraat, Leuven



GI Kongevej, Copenhagen

Ny Östergade, Copenhagen



Mikaelsgatan, Helsinki



Alte Schönhauser Strasse, Berlin

Kurfürstendamm, Berlin


The Netherlands:

P.C. Hooftstraat, Amsterdam

Leidsestraat, Amsterdam

Wolvenstraat, Amsterdam

Plaats, Haag

Van Oldenbarnevelt straat, Rotterdam



Filippa K stores in Norway are currently not able to accept online returns.


Please note that we are not able to accept online returns in any Outlet stores or Department stores.



Filippa K ensures that all products are meticulously checked through our quality control procedures before being dispatched to our customers. We work hard to avoid the emergence of damages or defects in our products. Should you find that an item despite this is damaged or otherwise defective, we will replace your item with a new sample of the item in question, if a new one is available. If a new item is not available, you will be refunded with the original cost of the item and the return cost, unless the defect can be repaired. If the damaged item was part of an order containing other purchased items, the cost of the original delivery will not be refunded. You are asked to always examine your received products at the time of delivery and as soon as possible report any deviations from your order to us.

We will refund you as soon as possible, at the latest within 30 days from the date the returned item is received by Filippa K, and we have established that the item is damaged or otherwise defective. Always save your receipt. The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.



We cannot guarantee that the colors appearing in the Webshop reflect the clothes’ colors in reality. The colors can be reflected in different ways depending on for example your computer or phone screen, graphic card and the computer settings.



Filippa K AB
Söder Mälarstrand 65, 9tr
118 25 Stockholm
Company Registration number: 556469-8586
VAT registration number: SE 556469858601


Please never hesitate to contact our English and Swedish speaking customer care team. We are here to help you with any concern regarding your online purchase, respond to questions or complaints. Our opening hours are Mon-Fri 09:00-17:00 (closed 12:00-13:00) CET.


Call us:

Belgium: +32 25887860

Denmark: +45 8 988 79 56

Finland: +89 4245 1916

Germany: +49 30 89 6778375

Norway: +47 23 96 26 47

Sweden: +46 8 615 70 57

The Netherlands: +31 85 888 97 69

United Kingdom: +44 203 608 1010

All other countries, please call: +46 8 615 70 57

Landline call charges apply for above phone numbers, rates may vary


Email us:

[email protected]



Filippa K is part of the Axel Johnson Group. BJA Crooen B.V., located in the Netherlands, is the ultimate Parent of the Axel Johnson Group. The Axel Johnson group is headed by Axel Johnson AB, located in Stockholm, Sweden. Axel Johnson has a decentralized organisation structure, where resources and operational responsibilities are found in the respective sub-groups and its subsidiaries. The companies that are part of the Axel Johnson Group are responsible for their own profit, capital and employees and therefore also for their taxes.

The Axel Johnson group is committed to be a responsible taxpayer in the UK and other jurisdictions where the Group operates based on a cautious management of its tax positions, professionally executed tax compliance and legitimate tax policy driven by valid business purposes.

Scope of Our Strategy

Our UK tax strategy (the ‘Strategy’) applies to Meller Holdings Ltd, AxFlow Ltd, Thames Valley Pumps Limited, Certex Lifting Ltd and Acorn Industrial Services Group including Acorn Industrial Services Ltd, Bearing Station Ltd, Gerald Summers Ltd, Berkshire Bearings & Transmissions Ltd, Town & County Ltd and Filippa K Ltd. This Strategy applies to all taxes relevant to the UK Business and takes effect from the date of publication until superseded or otherwise replaced. This Strategy is published in accordance with paragraph 19(4) of Schedule 19 of the 2016 Finance Act.

Our Strategy

Our strategy is to manage the tax position of the UK Business in compliance with relevant laws and regulations, under an appropriate risk control framework, while maintaining the UK Business’s reputation and good relationships with the UK tax authorities, Her Majesty’s Revenue & Customs (“HMRC”).


Roles & Responsibilities

Ultimate responsibility for the implementation and oversight of the UK Business’s strategy rests with the Board of directors of each company.

The companies’ Finance Departments are responsible for the day to day management of the UK Business’s UK corporation tax, the local transfer pricing files and the VAT affairs.

The companies’ HR functions are responsible for the UK Business’s obligations in relation to employee taxes and social security contributions.

The Axel Johnson group financial reporting team are responsible for the transfer pricing Masterfile and the country by country reporting.

The companies’ finance and HR functions are staffed with appropriately qualified personnel, with oversight from external specialist advisors including advice in relation to new areas of law or areas over which there is doubt or ambiguity to ensure the UK Business remains compliant and manages all of its UK tax obligations.

The prime responsibilities of the Finance Department are to support the wider Axel Johnson group business strategy; to manage the tax affairs of the UK Business; and to ensure the proper collection of taxes which are within the scope of our activities.

Taxes have the potential to impact on the vast majority of the UK’s business lines and legal entities. As such, the Finance Departments work with external advisors where appropriate, seek to identify potential tax risks that may reside within the wider business. In addition, it is also the duty of the business lines to consult with the Finance Department prior to taking any decision which may have an impact on the tax position or obligations of the UK Business as well as to support the implementation of UK Business’s tax policies.


Risk Management Framework

To ensure the success of the Strategy, the companies has put in place an organisational framework, as well as the fundamental principles, for managing tax risks and lays down a structure that enables risks to be managed. Tax risks management is a key process by which the organisation can be protected from unacceptable outcomes as it works to deliver its business objectives.


Tax Governance

The Strategy is brought to bear and embedded within the UK Business through a set of policies and procedures covering the key areas of taxation relevant to the UK Business’s activities. These describe the policies, rules and operational aspects of the covered taxes. Examples of key areas covered include Corporation Tax, VAT, and Transfer Pricing (amongst others).

Tax policies are set, and tax risk is managed, by the finance department in each company, which is chaired by the company’s board of directors and the Group financial reporting team. Key aspects of the tax policy are coordinated with the Chief Financial Officer of Axel Johnson International AB, the Chief Financial Officer of Axel Johnson AB and the Chief Executive Officers of the various business lines. Policies are kept under regular review and will be revised in the event of factors such as material changes within the Group or in tax legislation.


Risk appetite and level of risk

The UK Business maintains a conservative viewpoint towards tax risk and has no tolerance towards transactions that lack commercial substance. The UK Business, as a general principle, will only consider entering into transactions that have a credible economic benefit, driven by the business needs. This, along with the procedures and controls implemented by the Finance Department the Group financial reporting team, ensures tax risk is maintained at an acceptably low level.

This approach echoes that of the wider Axel Johnson Group, where a culture of prudence and careful management pervades. For the avoidance of doubt, neither the UK Business nor the wider Axel Johnson Group support or condone tax evasion, either on their own account or in respect to their employees, customers or counterparties.


Relationships with Tax Authorities

We seek to have an open, transparent and cooperative relationship with HMRC. This includes:

• engaging in open and constructive dialogue with HMRC;

• making full disclosures where required;

• meeting statutory deadlines; and

• remaining available to deal with queries from HMRC as and when required.


Key Principles Underlying Our Policy

Our tax policy and practice are based on the following principles:


Support Overall Business Strategy, Goals and Developments

Help the business lines to manage tax matters, to ensure their compliance with applicable rules and prepare them for upcoming changes. For that, the objectives of the Finance Department and the Group financial reporting team shall be aligned to support business goals and strategies.


Ensuring Compliance

Implement, monitor and control systems that ensure that all financial related taxes are levied properly and transferred on a timely basis to the tax authorities. To fulfil this goal, the Finance Department and the Group Financial Reporting team work closely with the operational departments of the UK Business.



Management of Tax Risks

Make sure that there are no unexpected tax issues that could have a material financial impact or reputational cost to the UK Business. To achieve this, the Finance Department and the Group Financial reporting team work closely with the auditors of the companies and there is a reporting system to assess and account for tax risks.


Transparent Dialogue with Tax Authorities

Maintain sound relationships with HMRC and other national tax authorities, based on mutual respect. Comply with fiscal reporting requirements and respond to inquiries from fiscal authorities in a complete and timely manner.


Partnering with other Group Functions

Establish and maintain strong relationships with other relevant functions (including Finance, Legal, Compliance, HR an External Audit) with the emphasis on timely and pragmatic tax advic