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Free shipping worldwide & free returns, always
Kostenloser Versand & 30 Tage kostenlose Rücksendung

Shipping

Filippa K Online Store uses DHL Express for all shipments made within the European Union. We offer free standard shipping.

All orders are processed and delivered within 2-4 business days. All orders are fully traceable using DHL Track and Trace.

Click here to track your order.

Third party deliveries are possible for orders paid with credit card, meaning it is possible for you to place an order with shipment to a different address than your home or billing address.


Sustainable packaging option

Filippa K collaborates with RePack, a sustainable choice for packaging. If you choose to use RePack, your order will be sent to you in a reusable RePack, which you register upon arrival and then simply return by dropping into any postbox, anywhere in the world. As a thank you, a discount voucher which can be used on your next Filippa K purchase, or any other brand also working with RePack, will be sent to you as soon as your returned RePack is received.
Read more about RePack


International shipping

The Filippa K Online Store ships to most countries worldwide.

 

Returns and Exchanges Online

-You can return any items purchased on Filippa K Online within 30 days of the delivery date.
-All products must be returned in original condition, with all tags still attached (unless faulty).
-Shoes must be returned in their original box and tried on a carpeted surface.
-For hygiene reasons our swimwear have a protective sealing and are therefore returnable and exchangeable if returned in original condition, with all protective sealing and all tags still attached.
-To exchange an item bought online, please return the item free of charge and place a new order online.

We recommend that you use our convenient and free returns service when returning or exchanging your purchase. 

 

How to return online

To complete a safe and convenient return online free of charge, follow these three simple steps:

1. Log in to your account on www.filippa-k.com to request your return. Make sure you have selected your shipping country of choice before you log in. When you have completed the request, your return ID and your DHL ref. number will be sent via email.

2. Fill in the provided returns note enclosed in your delivery and place it inside the parcel.

3. Call DHL Express to book a collection of your return (Mon-Fri). You will find the correct phone number to your local DHL Express office and your DHL ref. number in the email sent to you (step 1). Please do not hand in your return to a DHL service point.

Find your local DHL Express phone number in the bottom of this page.

 

Please note that financial responsibility for the return is yours until it reaches us, so we recommend that you only use Filippa K's selected postage labels and delivery service. In case you prefer to return your item with any other delivery service, please make sure the parcel is sent with insured and traceable mode of transportation and that you keep your receipt for the shipment. Filippa K is not responsible for lost or damaged returns sent with a different courier.

To exchange an item bought online, please return the item free of charge and place a new order online. Items purchased on the Filippa K Online Store are also exchangeable (not returnable) into a different size or colour in Filippa K’s own stores in subject to availability.


Receiving a refund

Your refund will be returned to the original purchaser’s credit card. We always aim to handle your returned purchase as soon as we can.

 

Dhl Express Phone Numbers

Austria 0820-550505
Bulgaria 0700-17-700
Croatia 383-21-370227
Cyprus 00357 227 990 00
Czech Republic 840 103 000
Estonia +372-6 808 555
France 0825 10 00 80
Greece +30 210 989 09 26
Hungary +36 1 2 45 45 45
Ireland 1890 725 725
Italy 199 199 345
Latvia +371 660 10 000
Lithuania +370-5-2360700
Luxembourg 00352 35 09 09
Malta +(356) 21800148
Poland 0048 426345345
Portugal 00351 707505606
Romania 0040 2122 21777
Slovenia 00386 1 588 78 00
Slovakia 00421 2 48 229 229
Spain 00 34 902 12 24 24