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TERMS & CONDITIONS

Purchase Information

  • Each garment can be purchased by emailing fkxstinarand@filippa-k.com to notify Filippa K of your interest. Ellen Ingeroth, our Sales and Service Coordinator, will answer any outstanding questions and provide you with a payment invoice through Klarna or PayPal.

  • All items are constructed entirely by hand from secondhand garments and materials. This means that each piece may have unique marks or details from past garments, with the result being a one-of-a-kind design with its own eccentricities. Please contact us if you would like further detailed photos of the garments.

  • Due to the nature of each garment, we are not able to facilitate try-ons in our stores. If you are interested in purchasing the garment and would like to try it on in Stockholm, please let Ellen know via email and she will help you arrange an appointment.

  • Purchase inquiries will be handled in a queue system, with the first individual to inquire having the option of purchase before the following inquiries. This priority placement will expire after one business day.

  • We will aim to respond to all inquiries as soon as possible, however please note that our customer care hours are 9-17 CET, Monday-Friday. Our representative speaks English and Swedish.


Delivery & Returns

  • International shipping is available and delivery is complimentary – you will not pay any additional fees at checkout or upon arrival.

  • All garments will be carefully hand packaged and shipped from our Stockholm headquarters.

  • Deliveries in Sweden will be sent via courier with DHL, and international deliveries will be sent via UPS. All shipments will be traced and you will receive a tracking number shortly after purchase. Delivery times vary between locations and will be communicated at the time of purchase.

  • Due to the custom made nature of each garment, we are not able to accept returns or issue refunds. All sales are final. 

CONTACT FOR PURCHASE

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Customer Care

Available 9-17 CET, Monday-Friday. Our representatives are English and Swedish speaking.

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Shipping to: UNITED STATES
Your order will be billed in USD $
Choose your shipping country in order to see correct pricing, delivery times & shipping costs. Please be aware that the price of an item may vary based on your shipping destination to reflect local market pricing and taxes.

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Customer Care

Available 9-17 CET, Monday-Friday. Our representatives are English and Swedish speaking.

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