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Shipping and Returns

Shipping

The Filippa K Online Store uses UPS for all shipments made to the US. Prices are shown in USD and include customs duties. Swedish VAT has been deducted.

Normally the time of standard delivery within 2-5 business days (Mon-Fri), after Filippa K has accepted and confirmed your order. All orders are fully traceable using UPS Tracking. 

We offer free standard delivery to all shipping locations for purchases with a minimum of 150 USD. To view express or alternative shipment options, please select your delivery location at checkout. 

 

Exchanges & Returns Online 

Would you like to order a new size?

Place a new order with the correct size, and our dedicated Customer Care team will be here to facilitate a smooth exchange process if you have any questions.

How to Exchange & Return Online - Free of Charge 

To complete a safe and convenient return online free of charge, for both orders made with UPS, follow these three simple steps:

1. Complete the Return form and place it inside the parcel together with the item(s) you wish to return. 

2. Attach the pre-paid return label on top of the old address label and remove or delete other labels on the parcel.
3. 
Hand in the package and the Customs Invoice Return to your local UPS Service Point within 30 days of receiving your order.
4. When booking the return, you will need to mention Filippa K’s customer number: 1W4140.
 

  • You can return any items purchased at the Filippa K Online Store within 30 days of the delivery date.
  • All products must be returned in original condition, with all tags still attached (unless faulty).
  • Shoes must be returned in their original box and tried on a carpeted surface.
  • For hygiene reasons our swimwear has a protective sealing and is therefore returnable and exchangeable if returned in original condition, with all protective sealing and all tags still attached.
  • To exchange an item bought online, please return the item free of charge and place a new order online.

We recommend that you use our convenient and free returns service when returning or exchanging your purchase.

Refund Online

Your refund will be returned to the original purchaser's credit card. We always aim to handle your returned purchase as soon as we can. 

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Help

Customer Care

Our dedicated team is happy to help you with any questions regarding your online shopping, including styling assistance and order support. Our Customer Care team is Swedish and English speaking. Opening hours 9-17 CET Monday to Friday.

Language & country

Shipping to: UNITED STATES
Your order will be billed in USD $
Choose your shipping country in order to see correct pricing, delivery times & shipping costs. Please be aware that the price of an item may vary based on your shipping destination to reflect local market pricing and taxes.

Favourites

Worldwide home delivery. Free 30-day returns.

Customer Care

Our dedicated team is happy to help you with any questions regarding your online shopping, including styling assistance and order support. Our Customer Care team is Swedish and English speaking. Opening hours 9-17 CET Monday to Friday.

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Subscribe for first access to our new arrivals, events, and sales with our weekly newsletter curated for you. Right now, new subscribers receive 10% off their first purchase.*

*Not valid on items marked SALE or CORE. 

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