Shipping and Returns
The Filippa K Online Store uses UPS for all shipments made to the US. We offer free standard shipping.
Normally the time of standard delivery within 2-5 business days (Mon-Fri), after Filippa K has accepted and confirmed your order. All orders are fully traceable using UPS Tracking.
Returns and Exchanges Online
- You can return any items purchased at the Filippa K Online Store within 30 days of the delivery date.
- All products must be returned in original condition, with all tags still attached (unless faulty).
- Shoes must be returned in their original box and tried on a carpeted surface.
- For hygiene reasons our swimwear has a protective sealing and is therefore returnable and exchangeable if returned in original condition, with all protective sealing and all tags still attached.
- To exchange an item bought online, please return the item free of charge and place a new order online.
We recommend that you use our convenient and free returns service when returning or exchanging your purchase.
How to Return Online - Free of Charge
To complete a safe and convenient return online free of charge, for both orders made with UPS, follow these three simple steps:
- Complete the Return form and place it inside the parcel together with the item(s) you wish to return.
- Attach the pre-paid return label on top of the old address label and remove or delete other labels on the parcel.
- Hand in the package and the Customs Invoice Return to your local UPS Service Point within 30 days of receiving your order.
- When booking the return, you will need to mention Filippa K’s customer number: 1W4140.
Your refund will be returned to the original purchaser's credit card. We always aim to handle your returned purchase as soon as we can.