How do I make a return?
We offer complimentary returns within 14 days of delivery if the item is unworn, unwashed, undamaged and in its original condition. Instructions can be found on the returns form that accompanied your parcel. During the Christmas period, we offer extended returns until January 15th.
Please save your receipt when the return is collected in order to track it on the courier’s website.
When can I expect to get my refund?
When your return has been completed in our warehouse, you will receive a return confirmation via email.
You will then be refunded the purchase amount (excluding shipping costs) within 10-14 business days.
Can I return or exchange an item bought online in one of your stores?
Items purchased online must be returned as an online return. Please return it with our complimentary returns service and place a new order.
How do I return an item purchased in store?
Items purchased in store must be made at a Filippa K store and cannot be processed as an online return. Please bring the item(s) to any Filippa K store location and we will assist you with the return or exchange.
How do I make a return if I have selected Klarna as my payment option?
When returning an order purchased with Klarna, you do not have to pay the initial invoice. Please report the order as a return before sending the item(s) back to us. Once we have received and registered the return, we will update your Klarna invoice and adjust the balance.
I have received the wrong product, what should I do?
Please contact our customer care team.
I cannot find a return label in my box, what do I do?
You will be refunded the purchase amount (excluding shipping costs) within 10-14 business days, in the same form of payment originally used for the purchase.
How do I exchange an item?
To exchange an item purchased online, please return it with our complimentary returns service and place a new order.